Pre-Sale:
No, we do not directly accept vision insurance. However, most vision insurance plans offer out-of-network reimbursements for our Tempo frames and lenses. To facilitate your reimbursement process, please follow these steps:
- Purchase Your Frames and Lenses: Make your purchase through our website, selecting both the frames and lenses that fit your needs.
- Obtain Your Receipt: Your order confirmation email will contain an itemized receipt, detailing the cost of both the frames and lenses.
- Get an Out-of-Network Reimbursement Form: Contact your vision insurance provider to obtain this form, usually available online or through customer service.
- Complete the Form: Fill it out as directed by your insurance provider, including personal information and details of your purchase.
- Attach the Receipt to Your Form: Ensure your itemized receipt from the order confirmation email is attached to your reimbursement form.
- Submit to Your Insurance Provider: Send the completed form and receipt to your insurance provider via their preferred method (online, email, or postal mail).
- Wait for Reimbursement: The time for processing can vary. Follow up with your provider if necessary.
- Contact Us for Assistance: If you need help or have questions, please contact us for support.
By following these steps, you can be reimbursed by your vision insurance for purchasing our Tempo frames and lenses, despite our status as an out-of-network provider. We are dedicated to making this process as straightforward as possible for you.
Measure Your Child's Face
Measure the width of your child's face from temple to temple to get a basic idea of the frame size needed.
Check Frame Dimensions on Our Website
We provide the lens width, bridge width, and temple length in millimeters for each frame on our website. These measurements are key to selecting the right size.
Reference Your Child's Current Glasses
If your child already wears glasses, use them as a guide. Look for the size numbers printed on the inside edge of the temple arm, which indicate the lens width, bridge width, and temple length.
Use the PD Range for Eye Dimension Matching
On our website, we also provide a Pupillary Distance (PD) range for each frame. Match your child's PD with this range to ensure the lenses are centered correctly over their eyes for optimal vision.
Consult an Optician
For precise measurements and tailored frame suggestions, consider visiting an optician.
Consult with a Tempo Brand Expert
For personalized assistance, our Tempo brand experts are available to help you select the perfect frames for your child. They can provide tailored recommendations based on your child's measurements and preferences.
No, unfortunately, we do not offer bifocal lenses. Bifocal lenses require a specific measurement called segment height, which is impossible to accurately measure without an in-person visit with an optical professional. This measurement is essential to ensure that the bifocal portion of the lens is positioned correctly for the wearer's vision needs.
If your child needs bifocal lenses, we recommend ordering the frame only from us and then having your local optician create and fit the bifocal lenses for you. This approach ensures that the lenses are tailored to your child's specific vision requirements and provide the most effective and comfortable vision correction.
We apologize for any inconvenience this may cause and are happy to assist you in selecting the perfect frame for your child. Please feel free to reach out to us for any frame recommendations or additional assistance.
At Tempo Kids Glasses, we're proud to fulfill a high volume of both international and domestic orders. Here’s what you need to know about our order processing and shipping:
Order Processing Time
Each pair of glasses is custom-made to order. Most orders are ready to ship within 3 business days, often sooner. Orders with higher power lenses or advanced add-ons may require additional time due to their complexity. Our in-house optical lab facilitates efficient processing even with a high volume of orders.
Daily Order Cut-Off Time
Our daily order cut-off time is 21:00:00 UTC, Monday through Friday. Orders placed before this time are processed the same day, contributing to our swift order handling.
Shipping Speed vs. Processing Time
The time it takes for your order to reach you is different from our processing time. Shipping speed depends on your location and the shipping option selected at checkout. We provide various shipping options to accommodate both domestic and international customers, aiming to deliver your order as promptly as possible.
Track Your Order
You can track the progress of your order by visiting our Order Status Page. This page will provide you with up-to-date tracking information and the estimated delivery date based on your chosen shipping method.
We are dedicated to ensuring a quick and efficient delivery for each order, while maintaining the highest quality standards in our eyewear. Thank you for choosing Tempo Kids Eyewear for your child’s vision needs!
Yes, Tempo Kids Eyewear offers a comprehensive one-year warranty on all frames and lenses, ensuring they are free from manufacturing defects in material and workmanship. Our warranty for accessories extends for 90 days from the date of purchase.
If you encounter any issues covered by our warranty, simply contact us with a description of the problem, photographic evidence, and your proof of purchase, and we will facilitate a hassle-free replacement. This warranty is non-transferable and applies globally, provided that the customer adheres to the care instructions provided and submits a valid claim within the specified time frame.
For a detailed description of the warranty process and coverage, please click here.
Absolutely, our Tempo Kids Eyewear frames are crafted with durability in mind to withstand the rough and tumble of your child's active lifestyle. However, while they are designed to be strong and long-lasting, it's important to note that they are not classified as safety equipment.
For sports and activities that require protective gear, we recommend using appropriate safety eyewear that meets the necessary safety standards. Our glasses are perfect for everyday use and can handle the everyday play of energetic kids, but for specialized protection during sports, please ensure your child wears the appropriate protective sports eyewear.
No, your child's Pupillary Distance (PD) measurement is strongly suggested but not required by Tempo Kids Eyewear. If no PD is provided, the focal point of the lenses will be set to the frame's Distance Between Lenses (DBL) PD.
Accuracy of Vision Correction:
PD, the distance between the centers of the pupils, is crucial for aligning the center of the lenses with your child's pupils. This alignment is essential for ensuring that the lenses properly correct your child's vision.
Comfort and Effectiveness:
If the lenses are not correctly aligned with your child's eyes, it can lead to discomfort, eye strain, or headaches. Accurate PD ensures the glasses are comfortable and effective in correcting vision.
Particularly Crucial for Kids:
Children are less likely to adjust their position to see through the part of the lens that offers the clearest vision, unlike adults who might instinctively compensate for minor misalignments. Therefore, having the correct PD is more critical for kids to ensure they benefit fully from their eyewear.
Importance in High Prescription Lenses:
For children with high prescriptions, precision in PD is even more vital. Incorrect PD in such cases can lead to significant visual distortions and discomfort.
DBL PD as an Alternative:
When a child's PD is not available, using the frame's DBL PD is a common practice. This means setting the focal point of the lenses to a standard PD measurement based on the distance between the lenses of the frame. While this can be a practical workaround, it's not as precise as a personalized PD measurement and may not provide optimal vision correction, especially for children with specific visual needs.
In summary, while it's possible to create glasses without a child's specific PD measurement by using the frame's DBL PD, obtaining an accurate PD measurement is highly recommended for the best visual results and comfort. This is particularly important for children, whose visual development and comfort with their eyewear are crucial.
For your child's new Tempo brand eyeglasses, we recommend upgrading to our Blue Blocker lenses made of Trivex. Here's why this option is ideal:
Kid-Friendly Polycarbonate Base:
All our lenses are made from kid-friendly polycarbonate, ensuring durability and safety. This material is known for being impact-resistant, making it an excellent choice for children's eyewear.
Trivex for Enhanced Features:
Upgrading to Trivex lenses brings additional benefits. Trivex material is known for its scratch resistance and clearer vision, making it a superior choice for your child's eyewear.
Built-In Advanced Anti-Reflective Coating:
Our Blue Blocker lenses include an advanced anti-reflective treatment. This coating significantly reduces glare, which can be particularly beneficial in a classroom setting, helping to improve focus and reduce eye strain.
Wide Spectrum Blue Light Filtering:
With the increasing use of digital screens, protecting your child's eyes from blue light is essential. These lenses have wide-spectrum blue light filtering capabilities, which help shield your child's eyes from the potentially harmful effects of blue light emitted by screens.
Clear Lens for Natural Vision:
Despite these protective features, the lenses remain clear, ensuring that your child's vision is as natural as possible.
Don't Forget the Hard Coat:
The hard coat on these lenses is vital for protecting them from damage. This additional layer enhances the durability of the lenses, ensuring they remain in good condition for longer.
Summary:
In summary, for the best combination of safety, clarity, and protection, upgrading to our Blue Blocker lenses made of Trivex is the recommended choice for your child's eyewear. These lenses offer a clear view, excellent scratch resistance, and essential protection against blue light and glare, all of which contribute to a safer and more comfortable visual experience for your child.
Tempo Online Store:
Tempo Kids Eyewear is available worldwide via the Tempo online store. You can browse and purchase from a wide range of frames and lens options directly from their website.
Network of Trusted Eyecare Professionals:
Tempo also partners with a network of trusted eyecare professionals globally. To find Tempo Kids Eyewear products in a store near you, you should ask your child's optician if they carry Tempo products.
Additionally, there is a special offer for customers whose child's optician is not yet part of the Tempo network. If your child's optician opens a wholesale account with Tempo Kids Eyewear, you will receive one pair of frames with polycarbonate lenses for free. This offer provides an excellent opportunity for both you and your child's optician to benefit from the quality and style of Tempo Kids Eyewear.
Orders:
Once an order is placed with Tempo Kids Eyewear, our optical lab begins processing it almost instantly. If you realize there has been an error in entering your child's lens prescription, please contact us immediately via chat or email. Our team will make every effort to assist with this specific type of correction.
However, please be aware that we are unable to accommodate any other changes or cancellations to orders once they are processed. We recommend reviewing all order details carefully before submission to ensure accuracy.
After your order has been shipped, you can easily track its progress. Please refer to the order confirmation page for the most up-to-date information on your shipment. You'll find a tracking number there, which you can use to check the current status of your delivery.
To access your order confirmation page, please click here. Just ensure you have your order number handy to view the latest updates on your shipment.
To file a warranty claim for your Tempo Kids Eyewear, please follow these simple steps:
- Email us at support@tempokidseyewear.com with a detailed description of the issue.
- Attach clear photographic evidence of the defect to your email.
- Include proof of purchase, such as a receipt or an order number.
- Once we receive your email, our customer service team will guide you through the next steps of the process.
We strive to make the warranty claim process as smooth and hassle-free as possible, ensuring your child gets back to enjoying their eyewear with minimal interruption.
Processing a return or exchange with Tempo Kids Eyewear is straightforward. Simply visit our Exchange Portal and follow the prompts. You will be asked to provide basic information about your order. If your item was a gift or you do not have a receipt, don't worry – a member of our team will be ready to assist you. The exchange portal will collect all the necessary information we need to investigate your exchange request efficiently.
After Care:
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Rinse Glasses with Lukewarm Water:
Start by rinsing the glasses under a gentle stream of lukewarm water to remove any dust or debris.
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Use a Mild Soap:
Apply a small drop of mild, lotion-free dish soap on each lens. Avoid soaps with harsh chemicals or abrasives.
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Gently Clean Lenses and Frame:
Gently rub the soap over the lenses and frame with your fingers, focusing on areas where dust and skin oils can accumulate.
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Rinse Thoroughly:
Rinse the glasses under lukewarm water to remove all soap.
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Dry with a Microfiber Cloth:
Shake off excess water and dry the glasses with a clean, lint-free microfiber cloth.
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Avoid Heat and Chemicals:
Do not use hot water or household cleaners on your glasses.
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Replace Headstraps Periodically:
For maintaining the best fit and comfort, it's recommended to periodically replace the headstraps of your child's glasses. Purchase one of Tempo's replacement accessory sets for a secure, comfortable fit.
If your child's prescription has changed, it's important to know that Tempo Kids Eyewear does not offer replacement lenses. However, you have a couple of options:
Relensing by a Local Optician:
If your child's glasses are from the Unbreakable or Adjustable collections, they can be relensed by your child's local optician. These collections are designed to accommodate new lenses, allowing for an update in prescription without the need for a completely new frame.
Flexible Collection Limitation:
Unfortunately, if your child's glasses are from the Flexible collection, they cannot be relensed. This is due to the uniquely soft material of the Flexible collection, which does not support lens replacement.
Ordering a New Pair of Tempo Kids Glasses:
Another option is to order a new pair of Tempo Kids glasses. This not only provides your child with lenses that match their updated prescription but also offers the opportunity for a fresh look with a new frame.
Understanding these options will help you make the best decision for your child’s eyewear needs following a change in their prescription.
Yes, Tempo Kids Eyewear offers options for ordering replacement parts in case something gets lost or damaged. Here's what's available:
Hinge & Strap Sets of the Unbreakable Collection:
You can order Hinge & Strap Sets as replacements. These are useful if any part of the hinge or straps gets lost or needs to be replaced.
Full Repair Kit for the Adjustable Collection:
For the Adjustable Collection, Tempo offers a full repair kit. This kit includes all the necessary parts and tools to replace the nose bridge, temple arms, and straps.
Replacement Headstraps for the Flexible Collection:
If you need a new headstrap for glasses from the Flexible Collection, Tempo provides replacement headstraps. This is particularly handy if the original strap is lost or damaged.
Please note, however, that Tempo does not sell replacement temple arms for the Unbreakable collection. If you require this part, you might need to explore other options, such as purchasing a new pair.
Ordering these replacement parts helps ensure that your child's eyewear remains functional and comfortable, even after minor damages or losses.
Wholesale Vendors
Eyecare Professionals:
This includes optometrists, ophthalmologists, and other professionals working in the field of eye care.
Vision Clinics:
Vision clinics that offer eye health services and eyewear products can also open a wholesale account.
Wholesalers:
Businesses that specialize in the bulk purchase and resale of eyewear products are invited to open a wholesale account.
Eyewear Distributors:
Distributors who handle the distribution of eyewear products to various retail outlets or other end users are also eligible.
This invitation extends to those in the eyewear industry who are looking to offer high-quality, child-friendly eyewear options in their establishments. By opening a wholesale account with Tempo Kids Eyewear, eligible businesses can access their range of products for resale or distribution.
For more information or to sign up as a new vendor, please visit the New Wholesale Vendor Sign-Up page.
A Physical Optical Store or Practice, or an Existing Optical Distribution Network:
You need to have an established physical location, either as an optical store, a practice, or be part of an existing optical distribution network. This ensures that you have the proper infrastructure to retail or distribute eyewear products.
Active Business Registration in Your Area:
Your business should be officially registered in the area where you operate. This registration confirms the legitimacy and legal standing of your business.
A Tax or VAT Number:
You must provide a valid tax or Value-Added Tax (VAT) number. This is essential for financial and legal compliance in business transactions.
Additional Information for Wholesale Vendors:
Wholesale vendors should be prepared to provide further information or documentation as required. This may include business licenses, proof of industry experience, or other relevant credentials that demonstrate your ability to successfully sell or distribute eyewear products.
Meeting these requirements is essential to establish a wholesale account with Tempo Kids Eyewear, ensuring a professional and compliant business partnership.
Exclusive distribution opportunities are available to a certain extent with Tempo Kids Eyewear. While Tempo is committed to serving customers worldwide and maintains a strong direct-to-consumer sales model, they do recognize the value of traditional exclusive distribution in certain regions. Therefore, regional exclusivity can be granted to wholesale customers.
However, it is important to note that Tempo Kids Eyewear insists on retaining sole e-commerce distribution rights for its products. This means that while a wholesale customer may have regional exclusivity, Tempo Kids Eyewear will continue to meet and serve its customers online, through its own channels, to maintain a direct relationship with its consumer base.
Yes, Tempo Kids Eyewear offers volume discounts. As the frame manufacturer, they provide tiered pricing models for high-volume wholesale customers and distributors, which incentivize bulk orders.
Additionally, advanced discounts are available on frame and lens packages, specifically tailored for large optical chains. This approach allows for greater affordability and accessibility for businesses looking to purchase in larger quantities, making it an attractive option for those looking to stock Tempo Kids Eyewear products.
